Withdrawal Policy

1) Withdrawal is defined as:

  • Voluntarily withdrawing from the course for any reason, which means the Student Contract will be terminated and the student is no longer a student of the Institute.
  • Withdrawing from KLCII and applying to another institution in Singapore.
  • Exceeding the course completion timeline for any course without successful completion of all modules.
  • Forced withdrawal from the Institute, also referred to as termination, at the discretion of the Campus Manager / KLCII, may occur due to reasons including, but not limited to:
    • Failure to meet attendance requirements, being uncontactable, failure to respond to email reminders or acknowledge required arrangements despite repeated reminders without valid reason.
    • Involvement in disciplinary matters.
    • Note: Please refer to the Termination section of the Student Handbook for more information.
  • Deemed withdrawal from the Institute, at the discretion of the Campus Manager / KLCII, may occur due to reasons including, but not limited to:
    • Failure to turn up on the course commencement date, and the student remains uncontactable despite repeated follow-up attempts and written notice, where course fees have been received.
    • Expressing an intention to withdraw in writing but failing to complete the required counselling acknowledgement or related withdrawal documentation despite repeated follow-up attempts and written notice.

2) Submitting the request does not automatically result in an official withdrawal. Students must ensure that they receive a formal notice / confirmation from the Institute regarding the outcome of their request for withdrawal.

3) For university programmes, withdrawal application is subject to the university’s withdrawal policy.

4) The whole withdrawal process shall not exceed fourteen (14) working days from the date of application to the final outcome. The student shall be informed of the final outcome in writing within three (3) working days.

5) Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceases to be a student of KLCII. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.

6) Written consent from parent / guardian must be provided for students under 18 years of age who apply for withdrawal.

7) KLCII reserves the right to take action against any student for misconduct, including termination from the course.

8) The Institute’s Refund Policy shall apply for all qualified refunds. Students are to refer to the Institute’s Refund Policy and the Student Contract for further details.

9) All outstanding fees must be settled after the completion of withdrawal approval (inclusive of the supported amount from the Skills and Workforce Development Agency (SWDA) funding for the affected course / semester, if applicable).

Refund Policy

  • KLCII follows the refund policy outlined in the Student Contract established by the Skills and Workforce Development Agency (SWDA). This policy serves as a framework for implementing detailed refund processes and procedures in the following areas:-
    • Refund for Withdrawal Due to Non-Delivery of Course
    • Refund for Withdrawal During Cooling-Off Period
    • Refund for Withdrawal Outside Cooling-Off Period
  • In the event that a refund is requested outside of the areas outlined in the Student Contract, KLCII will review the request on a case-by-case basis. Refunds may be granted at the discretion of the management, taking into consideration the circumstances and reasons provided for refund, including but not limited to excess payment and special circumstances such as medical or compassionate grounds.
  • Computation of the refund amount will be communicated to the student.
  • The entire procedure, from the submission of the refund request to the allocation of funds, is designed to be completed within a maximum of seven (7) working days.

  • The Programme Administrator receives the student’s request to express the intention to withdraw from the course.
  • A student counselling session with the Programme Administrator / Campus Manager / Academic Department will then be arranged to establish the reasons for the application of a course withdrawal. The Programme Administrator / Campus Manager / Academic Department will seek possible solutions for student retention.
  • In the event that a student confirms to proceed with a course withdrawal after the counselling session, he/she is required to submit a written notice / acknowledge the counselling record / fill up the Request for Deferment, Transfer, Withdrawal Form and send it to the Programme Administrator for further processing.
  • All requests for withdrawal after commencement of the course shall be accompanied by the completed Request for Deferment, Transfer, Withdrawal Form and supporting documents to the Programme Administrator for processing.
  • The Institute will not accept verbal notice given by the student.
  • An official Letter to Effect Course Withdrawal Request will be given to the student.
  • Students withdrawing within the cooling-off period will be subjected to the refund policy as indicated in the Student Contract.
  • Students must stay in contact with KLCII during the withdrawal processing period.
  • For Student’s Pass holders, the Student’s Pass shall be cancelled within three (3) working days upon approval of the withdrawal request by the Campus Manager.
  • ICA will issue a Notification for Cancellation of Student’s Pass, Visit Pass and Embarkation Form to the student upon approval of the Student’s Pass cancellation (if applicable). The Programme Administrator will email a copy of the Notification for Cancellation of Student’s Pass, Visit Pass and Embarkation Form to the student. The student shall be advised to leave Singapore according to the dates indicated on the Notification for Cancellation of Student’s Pass, Visit Pass and Embarkation Form (if applicable).
  • For student who withdraw and transfer to another PEI, his/her attendance and assessment records shall be provided upon request from the another PEI (where requested by PEI through ICA system).

  1. KLCII will notify the student in writing within three (3) working days after becoming aware of any of the following events, hereafter referred to as Refund Events:
    1. It cannot commence the provision of the course on the Course Commencement Date;
    2. It cannot complete the provision of the course by the Course Completion Date;
    3. The course will be terminated before the Course Completion Date;
    4. The student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract; or
    5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the student’s application for the Student’s Pass.
  2. On the occasion of Refund Events 1(a), 1(b), or 1(c):
    • KLCII will take necessary actions to provide alternative study arrangements and communicate the plans in writing to the student within ten (10) working days of informing the student of the Refund Event.
    • If the student accepts the alternative study arrangements, a new Student Contract will be prepared to replace the current contract.
    • If KLCII has no alternative study arrangements to propose within ten (10) working days, or if the student does not accept the alternative arrangements, the student may terminate the Student Contract via a written notice to KLCII.
  3. For Refund Event 1(a), KLCII will refund all course fees and miscellaneous fees paid by the student within seven (7) working days of the termination of current Student Contract.
  4. For Refund Events 1(b) or 1(c), KLCII will refund course fees and miscellaneous fees in proportion to the uncompleted portion or duration of the course, whichever is higher, to the student within seven (7) working days of the termination of current Student Contract.
  5. On the occasion of Refund Events 1(d) or 1(e), KLCII will terminate the Student Contract via a written notice to the student. KLCII will refund all course fees and miscellaneous fees paid by the student within seven (7) working days of the termination.

  • KLCII provides a cooling-off period of ten (10) calendar days starting from the Student Contract signing date.
  • During this period, a student can terminate the Student Contract without any liability. KLCII will refund all course fees and miscellaneous fees paid, within seven (7) working days of receipt of the written notice from the student.

  • A student may terminate the Student Contract at any time before the course completion date by providing written notice to KLCII. KLCII will process the refund within seven (7) working days, as outlined in the refund table below.
% of [the amount of Course Fees and Miscellaneous Fees paid under Schedule B and C] If the Contracting Party (student)’s written notice of withdrawal is received:
[100%] More than [21] working days before the Course Commencement Date
[50%] On or before, but not more than [21] working days before the Course Commencement Date
[0%] After, but not more than [1] working day after the Course Commencement Date
[0%] More than [1] working day after the Course Commencement Date
  • There will be no refund of course fees, administration fees and miscellaneous fees for students who are terminated from their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of KLCII, the university partner and/or Singapore Authorities.
  • If students are terminated within the cooling-off period of ten (10) calendar days, the refund policy for that period applies.

  • Where a refund is to be made to a company (e.g., employer-sponsored or third-party payer), the same procedures, requirements, and approval workflow shall apply as for refunds made to a student.
  • Conditions where a course may be cancelled:
    • The intake does not meet a minimum enrolment number.
    • The lecturer is suddenly hospitalized and a substitute lecturer cannot be found.

  • Should a refund be necessary, including a refund of the course application fee, students must either sign the Request for Refund Form or acknowledge the refund request via email, and in either case, provide supporting documents (if any) to the Programme Administrator / Sales Administrator. No verbal notice will be accepted.
  • For refunds made via bank transfers, the bank transaction advice shall be retained as proof of refund to the student.
  • The Programme Administrator / Sales Administrator shall inform the student via email no later than seven (7) working days from the date of request.