This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study, or by termination at the discretion of the Campus Manager / KLC International Institute (KLCII) for not meeting attendance requirements and/or is uncontactable.
All requests for withdrawal must be accompanied by the completed Request for Deferment, Transfer, Withdrawal Form and supporting documents. KLCII will not accept verbal notice given by the student.
For students including international students holding Student’s Pass under 18 years of age, KLCII will seek parental/guardian’s approval / sight supporting document prior to processing the request for the withdrawal.
For university programmes, withdrawal application is subject to universities’ withdrawal policy.
For avoidance of doubt, the following will also be deemed as a withdrawal and be treated in accordance with this Withdrawal Policy:
- Withdrawing from the KLCII programme and applying to another institution in Singapore.
- Exceeding the maximum study period allowed for any course without successful completion of all modules.
Students are required to make all outstanding payments upon withdrawal (inclusive of the supported amount from SSG/WSG funding for the affected course/semester if applicable).
Upon approval of withdrawal request, Student’s Pass will be cancelled for international students.
Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceases to be a student of KLCII. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.
The entire withdrawal process, from point of application to the final outcome, should not take more than 14 working days to process.
Programme Administrator (PA) or Campus Manager may initiate the termination process, if necessary, based on student conduct as listed in Student Handbook section 5.2. Once approved, the withdrawal procedures will apply.
Campus Manager also reserves the right to withdraw the student from the programme if the student does not meet attendance requirements and becomes uncontactable via telephone or email.
In the event that the student who has accepted the offer of a place in the programme fails to turn up on the course commencement date and is uncontactable via telephone or email, Campus Manager reserves the right to withdraw the student from the programme automatically and all programme fees paid to-date will be forfeited.
Students are given a cooling-off period of seven (7) working days after signing the PEI-Student contract. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to KLCII within the cooling-off period, regardless of whether the Student has started the course or not.
For students who withdraw after the cooling-off period of seven (7) working days and in their first term of study, refund of the 1st instalment of course fees will be subjected to the refund table stated in the Student Contract.
For students who withdraw from the programme from the second term of study onwards, refund of subsequent instalment of course fees paid will be subjected to the refund table stated in the student contract.
Refund for withdrawal shall be processed within seven (7) working days upon receiving the student request.