Withdrawal Policy

This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study, or by termination at the discretion of the Campus Manager / KLC International Institute (KLCII) for not meeting attendance requirements and/or is uncontactable.

All requests for withdrawal must be accompanied by the completed Request for Deferment, Transfer, Withdrawal Form and supporting documents. KLCII will not accept verbal notice given by the student.

For students including international students holding Student’s Pass under 18 years of age, KLCII will seek parental/guardian’s approval / sight supporting document prior to processing the request for the withdrawal.

For university programmes, withdrawal application is subject to universities’ withdrawal policy.

For avoidance of doubt, the following will also be deemed as a withdrawal and be treated in accordance with this Withdrawal Policy:

  • Withdrawing from the KLCII programme and applying to another institution in Singapore.
  • Exceeding the maximum study period allowed for any course without successful completion of all modules.

Students are required to make all outstanding payments upon withdrawal (inclusive of the supported amount from SSG/WSG funding for the affected course/semester if applicable).

Upon approval of withdrawal request, Student’s Pass will be cancelled for international students.

Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceases to be a student of KLCII. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.

The entire withdrawal process, from point of application to the final outcome, should not take more than 14 working days to process.

Programme Administrator (PA) or Campus Manager may initiate the termination process, if necessary, based on student conduct as listed in Student Handbook section 5.2. Once approved, the withdrawal procedures will apply.

Campus Manager also reserves the right to withdraw the student from the programme if the student does not meet attendance requirements and becomes uncontactable via telephone or email.

In the event that the student who has accepted the offer of a place in the programme fails to turn up on the course commencement date and is uncontactable via telephone or email, Campus Manager reserves the right to withdraw the student from the programme automatically and all programme fees paid to-date will be forfeited.

Refund Policy

KLCII is committed to ensuring a fair and equitable refund policy for all payments made by students, in accordance with the Standard Student Contract established by CPE. The refund processes and procedures are designed to cover the following areas:

  • Refund for Withdrawal Due to Non-Delivery of Course
  • Refund for Withdrawal During Cooling-Off Period
  • Refund for Withdrawal Outside Cooling-Off Period

  • All requests for Withdrawal from the programme must be accompanied by the completed Request for Deferment, Transfer, Withdrawal Form and supporting documents one month (where possible) before the commencement of semester / module and submitted to KLCII. KLCII will not be able to accept verbal notice given by the student. Students withdrawing within the cooling-off period will be subjected to the policy as indicated in the student contract.
  • A counselling session with the student will be arranged to find out the reason of withdrawal.
  • PA will cancel Student’s Pass for an international student and email a copy of the letter of cancellation to the international student. For an international student who withdraws and transfers to another PEI, his/her attendance records shall be provided upon request from the new school.
  • ICA will issue a short-term visit pass (STVP) to the international student upon approval of the Student’s Pass cancellation (if applicable). The international student shall be advised to leave Singapore according to the dates indicated on the STVP.
  • Students must stay in contact with KLCII during the withdrawal processing period. For all withdrawn students, the Medical Insurance, where applicable, and Fee Protection Scheme (FPS) will be cancelled within three (3) days upon approval of withdrawal.
  • An official Letter to Effect Course Withdrawal Request will be sent to the student.

KLCII will notify the student within 3 working days after becoming aware of any of the following events, hereafter referred to as refund events:

(a) It cannot commence the provision of the Course on the Course Commencement Date;
(b) It cannot complete the provision of the Course by the Course Completion Date;
(c) The Course will be terminated before the Course Completion Date;
(d) The Student does not meet the course entry or matriculation requirement as stated in Schedule A of the student contract; or
(e) The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

On the occasion of refund events (a), (b), or (c):

  • KLCII will take necessary actions to provide alternative study arrangements and communicate these plans in writing to the student within 10 working days of Refund Event.
  • If the student accepts the alternative study arrangements, a new student contract will be prepared to replace the current contract.
  • If KLCII has no alternative study arrangements to propose within 10 working days, or if the student do not accept the alternative arrangements, the student may terminate the student contract via a written notice to KLCII.

For refund event (a), KLCII will refund all course fees and miscellaneous fees paid by the student within 7 working days of the termination of current student contract.

For refund event (b) or (c), KLCII will refund course fees and miscellaneous fees in proportion to the uncompleted portion or duration of the course, whichever is higher, to the student within 7 working days of the termination of current student contract.

On the occasion of refund events (d) or (e), KLCII will terminate the student contract via a written notice to the student. KLCII will refund all course fees and miscellaneous fees paid by the student within 7 working days of the termination.

KLCII provides a cooling-off period of 10 calendar days starting from the student contract signing date. During this period, a student can terminate the contract without any liability and KLCII to refund all course fees and miscellaneous fees paid, within 7 working days of receipt of the written notice.

A student may terminate the contract at any time before the course completion date by providing written notice to KLCII. KLCII will process the refund within 7 working days, as outlined in refund table below.

Percentage of the amount of course fees and miscellaneous fees paid under student contract’s Schedule B and C (%) If Student’s written notice of withdrawal is received:
[100%] More than 21 working days before the Course Commencement Date
[50%] On or before, but not more than 21 working days before the Course Commencement Date
[0%] After, but not more than 1 working day after the Course Commencement Date
[0%] More than 1 working day after the Course Commencement Date

There will be no refund of course fees, administration fees and miscellaneous fees for students who are terminated from their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of KLCII, the university partner and / or Singapore Authorities. If students are terminated within the cooling-off period of 10 calendar days, the refund policy for that period applies (refer to above).

  • The student is required to submit the Request for Refund Form together with supporting documents (if any) to Programme Administrator (PA).
  • The student requesting for refund due to cancellation or postponement of the course is required to submit the Request for Refund Form together with supporting documents (if any) to the Sales Administrator of the Sales Department. No verbal notice will be accepted.
  • PA / Sales Administrator will inform the student via email no later than the 7 working days from the date of request.