Withdrawal Policy

This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study, or by termination at the discretion of the Campus Manager / KLC International Institute (KLCII) for not meeting attendance requirements and/or is uncontactable.

All requests for withdrawal must be accompanied by the completed Request for Deferment, Transfer, Withdrawal Form and supporting documents. KLCII will not accept verbal notice given by the student.

For students including international students holding Student’s Pass under 18 years of age, KLCII will seek parental/guardian’s approval / sight supporting document prior to processing the request for the withdrawal.

For university programmes, withdrawal application is subject to universities’ withdrawal policy.

For avoidance of doubt, the following will also be deemed as a withdrawal and be treated in accordance with this Withdrawal Policy:

  • Withdrawing from the KLCII programme and applying to another institution in Singapore.
  • Exceeding the maximum study period allowed for any course without successful completion of all modules.

Students are required to make all outstanding payments upon withdrawal (inclusive of the supported amount from SSG/WSG funding for the affected course/semester if applicable).

Upon approval of withdrawal request, Student’s Pass will be cancelled for international students.

Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceases to be a student of KLCII. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.

The entire withdrawal process, from point of application to the final outcome, should not take more than 14 working days to process.

Programme Administrator (PA) or Campus Manager may initiate the termination process, if necessary, based on student conduct as listed in Student Handbook section 5.2. Once approved, the withdrawal procedures will apply.

Campus Manager also reserves the right to withdraw the student from the programme if the student does not meet attendance requirements and becomes uncontactable via telephone or email.

In the event that the student who has accepted the offer of a place in the programme fails to turn up on the course commencement date and is uncontactable via telephone or email, Campus Manager reserves the right to withdraw the student from the programme automatically and all programme fees paid to-date will be forfeited.

Refund Policy

Students are given a cooling-off period of seven (7) working days after signing the PEI-Student contract. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to KLCII within the cooling-off period, regardless of whether the Student has started the course or not.

For students who withdraw after the cooling-off period of seven (7) working days and in their first term of study, refund of the 1st instalment of course fees will be subjected to the refund table stated in the Student Contract.

For students who withdraw from the programme from the second term of study onwards, refund of subsequent instalment of course fees paid will be subjected to the refund table stated in the student contract.

Refund for withdrawal shall be processed within seven (7) working days upon receiving the student request.

  • All requests for Withdrawal from the programme must be accompanied by the completed Request for Deferment, Transfer, Withdrawal Form and supporting documents one month (where possible) before the commencement of semester / module and submitted to KLCII. KLCII will not be able to accept verbal notice given by the student. Students withdrawing within the cooling-off period will be subjected to the policy as indicated in the student contract.
  • A counselling session with the student will be arranged to find out the reason of withdrawal.
  • PA will cancel Student’s Pass for an international student and email a copy of the letter of cancellation to the international student. For an international student who withdraws and transfers to another PEI, his/her attendance records shall be provided upon request from the new school.
  • ICA will issue a short-term visit pass (STVP) to the international student upon approval of the Student’s Pass cancellation (if applicable). The international student shall be advised to leave Singapore according to the dates indicated on the STVP.
  • Students must stay in contact with KLCII during the withdrawal processing period. For all withdrawn students, the Medical Insurance, where applicable, and Fee Protection Scheme (FPS) will be cancelled within three (3) days upon approval of withdrawal.
  • An official Letter to Effect Course Withdrawal Request will be sent to the student.

KLCII will notify the Student within three (3) working days upon knowledge of any of the following:

  • KLCII does not commence the Course on the Course Commencement Date;
  • KLCII terminates the Course before the Course Commencement Date;
  • KLCII does not complete the Course by the Course Completion Date;
  • KLCII terminates the Course before the Course Completion Date;
  • KLCII has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the student contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student would be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the student contract, KLCII will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table (Schedule D) as stated in the student contract.

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
[100%] more than [29] days before the Course Commencement Date
[50%] before, but not more than [29] days before the Course Commencement Date
[0%] after, but not more than [1] days after the Course Commencement Date
[0%] more than [1] days after the Course Commencement Date

KLCII will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage in refund table (Schedule D) stated in the student contract of the fees already paid if the Student submits a written notice of withdrawal to the KLCII within the cooling-off period, regardless of whether the Student has started the course or not.

There will be no refund of course fees, administration and miscellaneous fees for students who are terminated from their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of KLC International Institute, the university partner and / or Singapore Authorities. If students are terminated within the cooling-off period of seven (7) working days, the refund policy for that period applies (refer to above).

  • The student is required to submit the Request for Refund Form together with supporting documents (if any) to the Programme Administrator (PA).
  • The student requesting for refund due to cancellation or postponement of programme is required to submit the Request for Refund Form together with supporting documents (if any) to the Admin Assistant (AA) of the Sales Department. No verbal notice will be accepted.
  • PA / AA will inform the student via email and/or call on the refund no later than the 7 working days from the request date.