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To remain cost-effective and competitive, organisations are harnessing technology ecosystems to improve customer satisfaction and operational excellence. To navigate change with ease, organisations can cultivate entrepreneurial thinking in employees, injecting a sense of proactiveness, openness to learning and ownership in them, i.e. “intrapreneurship”. Intrapreneurs will be more ready to harness innovation in their work, seek out and embrace better ways of doing things to increase value for the organisation. They catalyse change and tap on windows of opportunities to maximise returns.

This practical course prepares individuals to lead or participate actively in change programmes, adopting a people-centred approach that ensures high employee engagement during transitions of change. The participants will learn to apply proven strategies and best practices for the key pillars of change: (i) role clarification, (ii) team involvement, (iii) knowledge sharing, that can help others to embrace change initiatives positively.

This course prepares individuals to be change agents in their functional areas. Participants will learn to:

  1. Evaluate drivers of change and understand its impact on stakeholders
  2. Foster a synergistic and collaborative effort when executing change or digital adoption plans
  3. Navigate the transitions of change with confidence and monitor change projects for success
  4. Apply ‘community of practice’ to encourage digital adoption or change
  5. Shape a culture injected with intrapreneurial spirit within their organisations, promoting learning-readiness and emotionally agility

Managers and Supervisors in the Retail Sector


Classroom: 13 hours
Assessment: 3 hours
Total: 16 hours

Award of Certificate

Learners will receive a Statement of Attainment (SOA) e-certificate upon completion of the course.

Course Fees* $695.50
Singaporean/PR aged 21 years and above $370.50
Singaporean aged 40 years and above $240.50
SME company sponsor

Note: Companies are eligible to claim absentee payroll of up to$97.50 after the training.


*Fees quoted are inclusive of 7% GST

Note: The course fee shown is an estimate only. Course fees payable are subject to revision, funding eligibility and approval. Please contact us for details on course fees.