Agent Code of Conduct
- Agents must not contravene any expectation stated in the Agent Agreement.
- Agents must not be engaged in any unethical practice such as making claims, warranties, representations or statements which may be false, untrue, ambiguous, misleading, inaccurate or fraudulent.
- Agents must be aware of relevant Singapore laws and regulations of any government agency and do not go against these laws and regulations.
- Agents must apply principles of fair trading when recruiting students and must not engage in high-pressure sales, “bait and switch” advertising or similar unfair practices.
- Agents must not be negligent, careless or incompetent such that they compromise the integrity of KLCII and Singapore’s reputation.
- Agents must follow the KLCII’s procedure to clarify any doubt.
- Agents agree to employ appropriately qualified staff, or to train all staff that handles student recruitment
- Agent should ensure that the applicant meet the pre-requisites of the course for which they are applying based on the applicant’s qualifications and proficiencies.
- Agents undertake to follow the selection and enrollment procedures of the Institute and to make available all original applicant documentation to the Institute upon request.
- Agents agree to ensure that all applicant information collected as part of the application and enrollment process is securely kept and that the handling of all applicant information complies with the Institute’s confidentiality and security policy.
- Agent should not release any advertisement (including usage of KLC International Institute Pte Ltd Logo, name or any details that is associated with KLC International Institute Pte Ltd) on behalf of KLC International Institute Pte Ltd prior to the approval from KLC International Institute Pte Ltd’s Management Team.
- Agent should disclose to the Institute any commission paid to them by any applicant.
- Agent should not collect any fees or money (other than the declared commission) from any applicants.
