{"id":1837,"date":"2020-03-09T10:17:27","date_gmt":"2020-03-09T02:17:27","guid":{"rendered":"https:\/\/klc.edu.sg\/klcii-delivers-1st-digital-cpd-programme-on-branding-and-customer-experience\/"},"modified":"2022-10-21T16:35:16","modified_gmt":"2022-10-21T08:35:16","slug":"klcii-delivers-1st-digital-cpd-programme-on-branding-and-customer-experience","status":"publish","type":"post","link":"https:\/\/klc.edu.sg\/zh-hans\/klcii-delivers-1st-digital-cpd-programme-on-branding-and-customer-experience\/","title":{"rendered":"\u667a\u6e90\u6559\u80b2\u5b66\u9662\u9996\u6b21\u5f00\u5c55\u6301\u7eed\u4e13\u4e1a\u53d1\u5c55\u201c\u54c1\u724c\u548c\u670d\u52a1\u8d28\u91cf\u201d\u7f51\u4e0a\u8bfe\u7a0b"},"content":{"rendered":"

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\u6765\u81ea\u79d1\u601d\u8fbe\u6559\u80b2\u96c6\u56e2\u65d7\u4e0b\u7684\u56db\u6240\u5e7c\u513f\u56ed\u548c\u4e00\u95f4\u56fd\u9645\u5b66\u6821\u768440\u540d\u5de5\u4f5c\u4eba\u5458\uff0c\u5728\u5404\u81ea\u7684\u5de5\u4f5c\u573a\u6240\uff0c\u901a\u8fc7\u81ea\u5df1\u7684\u7535\u5b50\u8bbe\u5907\u53c2\u52a0\u4e862\u5c0f\u65f6\u7684\u201c\u5c06\u5458\u5de5\u8f6c\u53d8\u4e3a\u54c1\u724c\u536b\u58eb\u201d\u7684\u7f51\u4e0a\u8bfe\u7a0b\u3002<\/p>\n<\/div>

\"\"

\u5b66\u5458\u4eec\u5728\u5404\u81ea\u7684\u4e2d\u5fc3\u5f00\u5c55\u7f51\u4e0a\u5b66\u4e60<\/p><\/div>\n<\/div>

\u667a\u6e90\u6559\u80b2\u5b66\u9662\u59d4\u6258EduPlay\u8bbe\u8ba1\u65b9\u6848\uff0c\u5e2e\u52a9\u53c2\u4e0e\u8005\u6210\u4e3a\u201c\u54c1\u724c\u5927\u4f7f\uff0c\u5411\u5ba2\u6237\u63d0\u4f9b\u5dee\u5f02\u5316\u670d\u52a1\uff0c\u4ee5\u5207\u5b9e\u7684\u65b9\u5f0f\u8054\u7cfb\u5e76\u8d62\u5f97\u5ba2\u6237\u201d\u3002<\/p>\n

\u5b66\u9662\u5728\u57f9\u8bad\u7684\u4e00\u5468\u524d\u5411\u5b66\u5458\u63d0\u4f9b\u4e86\u9605\u8bfb\u6750\u6599\u7528\u4e8e\u51c6\u5907\u8bfe\u7a0b\uff0c\u8fd9\u6b21\u57f9\u8bad\u4e5f\u662f\u4ed6\u4eec\u6301\u7eed\u4e13\u4e1a\u53d1\u5c55\u7684\u4e00\u90e8\u5206\u3002<\/p>\n

EduPlay\u7684\u4e24\u540d\u57f9\u8bad\u4eba\u5458\u901a\u8fc7\u7535\u5b50\u4f1a\u8bae\u7cfb\u7edf\u4e3a\u5b66\u5458\u63d0\u4f9b\u4e86\u5728\u7ebf\u6559\u5b66\u57f9\u8bad\uff0c\u5305\u62ec60\u5206\u949f\u7684\u8bfe\u524d\u9884\u4e60\u548c120\u5206\u949f\u7684\u4e92\u52a8\u5f0f\u540c\u6b65\u5b66\u4e60\uff0c\u5176\u4e2d\u4e5f\u5305\u62ec\u89d2\u8272\u626e\u6f14\u5bf9\u8bdd\u3002<\/p>\n<\/div>

\"\"

Prior e-learning activities that can be accessed easily anytime, anywhere on mobile<\/p><\/div>\n<\/div>

A 120-minute live online seminar was conducted by two facilitators from EduPlay. The synchronous learning included virtual instruction, discussions and role-play dialogues. Feedback from CSOs was positive as they felt encouraged by the programme. CSOs also mentioned that the content was interesting, and they felt more confident to go the extra mile to deliver a personalised customer experience at work.<\/p>\n<\/div>

\"\"

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\"\"

\u5b66\u5458\u7f51\u4e0a\u5b66\u4e60\u7167\u7247<\/p><\/div>\n<\/div>

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