Withdrawal and Refund

>Withdrawal and Refund
Withdrawal and Refund 2017-08-16T09:17:37+00:00

Withdrawal Policy

This policy applies when a student voluntarily requests to withdraw from an enrolled programme of study.

All requests for withdrawal must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents. KLCII will not accept verbal notice given by the Student.

For student under 18 years of age and / or international student holding Student’s Pass, KLC International Institute will seek parental/guardian’s approval prior to processing the request for the Withdrawal.

For university programmes, withdrawal application is subject to universities’ withdrawal policy.

A withdrawal is defined as:

  • Withdrawing from the KLCII course and applying to another institution in Singapore.
  • Exceeding the maximum study period allowed for any course without successful completion of all modules.
  • Forced to withdraw from the school due to disciplinary matters.

Students are required to make all outstanding payment before withdrawal (inclusive of the supported amount from SDF or SSG funding for the affected course/semester if applicable).

Upon approval of withdrawal request, student pass will be cancelled for International Students.

Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceased to be a student of KLC International Institute. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.

It takes approximately 14 working days to process a withdrawal request.

Refund Policy

Students are given a cooling-off period of seven (7) working days after signing the PEI-Student contract. The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid if the Student submits a written notice of withdrawal to KLCII within the cooling-off period, regardless of whether the Student has started the course or not.

For students who withdraw after the cooling-off period of seven (7) working days and in their first term of study, refund of the 1st instalment of course fees will be subjected to the refund table stated in the Student Contract.

For students who withdraw from the programme from the second term of study onwards, refund of subsequent instalment of course fees paid will be subjected to the refund table stated in the student contract.

Refund for withdrawal shall be processed within seven (7) working days upon receiving the student request.

All requests for Withdrawal from the Course must be accompanied by the completed Request Form for Deferment/Withdrawal/Transfer and supporting documents one month before the commencement of semester / unit and submitted to KLCII. KLCII will not be able to accept verbal notice given by the Student. Students withdrawing within the cooling -off period will be subjected to the policy as indicated in the student contract.

  1. A counselling session with the student will be arranged to find out the reason of withdrawal.
  2. For university programmes, withdrawal application is subject to universities’ withdrawal policy.
  3. The Withdrawal process will take no longer than 14 working days to process.
  4. International student will need to sign on the ICA Student Pass Cancellation form and surrender their student’s pass to KLCII for cancellation with ICA upon approval of the Withdrawal process. For student who withdraw and transfer to another PEI, his/her attendance records shall be provided upon request from the new school.
  5. ICA will issue a Social Visit Pass to the student upon approval of the Student Pass cancellation (if applicable). The International Student can either collect the print out copy of the Social Visit Pass or the PA can email a copy to him or her. The student shall be advised to leave Singapore according to the dates indicated on the Social Visit Pass.
  6. Students must stay in contact with KLCII during the withdrawal processing period. For all withdrawn students, the Medical Insurance, where applicable, and Fee Protection Scheme (FPS) will be cancelled within three (3) days upon approval of withdrawal.
  7. Once the withdrawal has been approved, the student shall be deemed to have withdrawn from the enrolled programme and ceased to be a student of KLCII. The student is required to apply as a new applicant subsequently if he/she wishes to return to study.

KLCII will notify the Student within three (3) working days upon knowledge of any of the following:

  • KLCII does not commence the Course on the Course Commencement Date;
  • KLCII terminates the Course before the Course Commencement Date;
  • KLCII does not complete the Course by the Course Completion Date;
  • KLCII terminates the Course before the Course Completion Date;
  • KLCII has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the student contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student would be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1 of the student contract, KLCII will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the refund table (Schedule D) as stated in the student contract.

% of [the amount of fees paid under Schedules B and C] If Student’s written notice of withdrawal is received:
[100%] more than [29] days before the Course Commencement Date
[50%] before, but not more than [29] days before the Course Commencement Date
[0%] after, but not more than [1] days after the Course Commencement Date
[0%] more than [1] days after the Course Commencement Date

KLCII will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

The Student will be refunded the highest percentage in refund table (Schedule D) stated in the student contract of the fees already paid if the Student submits a written notice of withdrawal to the KLCII within the cooling-off period, regardless of whether the Student has started the course or not.

There will be no refund of course fees, administration and miscellaneous fees for students who are terminated from their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of KLC International Institute, the university partner and / or Singapore Authorities. If students are terminated within the cooling-off period of seven (7) working days, the refund policy for that period applies (refer to above).

Student is required to submit the Request for Refund Form together with supporting documents (if any) to Programme Administrator (PA). Student requesting for refund due to cancellation or postponement of course is required to submit the Request for refund Form together with supporting documents (if any) to the Admin Assistant (AA) of the Sales Department. No verbal notice will be accepted.

PA / AA will inform the student via email and/or call to collect the cheque no later than the 7 working days from the request date

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