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Today’s digital economy, characterised by digitalisation, rise in automation and artificial intelligence, presents much volatility, uncertainty, complexity and ambiguity (VUCA) to any business. To keep up with the fast pace of change and challenges in today’s digital economy, employees need to be equipped with critical 21st century skills such as creative thinking and problem-solving.

In this course, participants will learn to apply an analytical approach to explore problems and causes for effective solutioning, boosting employee’s confidence to overcome complex issues with agility. A practice-based case study is applied throughout this interactive course, where the participants will ‘learn by doing’: examining the symptoms of a given problem, analysing the root causes with given data, and generating a solution through collaborative creativity.

This course prepares individuals to lead teams for effective problem-solving. Participants will learn to:

  1. Investigate problems objectively with a logical ‘step-through’ method
  2. Define problem statements and explore root causes with a data-centric approach
  3. Generate potential solutions through a creative sprint
  4. Evaluate alternative solutions with a decision matrix toolkit
  5. Apply agile principles for implementation of solution, leveraging on short feedback cycles for iteration

Professionals, Managers, Executives, Technicians and Administrative Staff

Duration

Synchronous e-Learning: 6.5 hours
Assessment: 1.5 hours

Award of Certificate

Learners will receive a Statement of Attainment (SOA) e-certificate upon completion of the course.

$321.00 (Course Fee) | $185.50 (Singaporean Citizen/PR) | $121.00 (MCES/SME Funding)

*Fees quoted are inclusive of 7% GST