TGS-2023018266

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Agile problem solving is a critical skill that will help your employees to overcome complex issues in a flexible and responsive manner. Current business environment presents much volatility, uncertainty, complexity and ambiguity (VUCA), hence it is a competitive advantage when employees are equipped to be ever ready to go beyond status quo to create new processes, experiences or solutions that delight their customers and stakeholders. Armed with this skill, employees can create better solutions together and take your business forward confidently!

In this one-day virtual live course, participants will learn to solve problems through a collaborative and experimentation approach for continuous improvement. A practice-based case study will be applied throughout this interactive course, where participants will ‘learn by doing’ – examining symptoms of a problem, analysing its root causes, generating possible solutions through collaborative team efforts, and selecting a best-fit solution with confidence!

Learning Outcomes

Participants will learn to:

  • Recognise complex problems from their signals and impact
  • Craft problem statements by drawing insights of pain points and gaps from gathered information
  • Apply a comprehensive approach to identify root causes of a problem
  • Generate possible solutions through collaborative ideation
  • Use a decision matrix to select an optimal solution by applying a set of evaluation criteria

Who Should Attend

  • Individuals in any industry with 1-2 years of work experience

  • Project leaders
  • Managers / Supervisors
  • Principals & Preschool educators

Duration

Synchronous E-Learning: 8 hours

Award of Certificate

Learners will receive a WSQ Statement of Attainment (SOA) e-certificate upon completion of the course.

Course Fees* $327.00
Singaporean/PR aged 21 years and above $177.00
Singaporean aged 40 years and above $117.00
SME company sponsor $117.00

*Fees quoted are inclusive of 9% GST

Note: The course fee shown is an estimate only. Course fees payable are subject to revision, funding eligibility and approval. Please contact us for details on course fees.